TrustCloud VideoCert

Assisted and non-assisted video identification for obtaining, managing and issuing qualified certificates.

TrustCloud VideoCert is a real-time assisted or non-assisted video identification service, by which we can remotely validate the identity of the users to issue them with a qualified certificate to be used in their transactions with the Spanish Public Administration during the state of alarm.

Users are identified through TrustCloud VideoCert, being guided at all times by qualified video agents or the application itself. In the assisted mode, the video agents will interact personally through the platform, to help and guide users through the entire process of the video identification, and then issue them with a qualified certificate, without having to go to any branch office to do so.

Digital Certificates in just a few minutes

At Branddocs, we have always promoted facilitating our clients with face-to-face identification, which is why we have the most complete and secure solution on the market from the very beginning.

With TrustCloud VideoCert you can obtain a digital certificate quickly and efficiently, as we provide the technology and a team of qualified and certified video agents to perform the video identification according to the resolution of SEPBLAC and with the highest guarantees of legal and technical security.

Regulatory Framework

The situation caused by the Covid-19’s arrival in Spain has meant that the State has had to take exceptional measures to reduce the socio-economic impact it has caused. Among these actions, Royal Decree-Law 11/2020, of 31st March, allows the Certification Authorities (CA-Certificate Authorities) to issue qualified certificates remotely.

Therefore, according to the eleventh additional provision, regarding provisional measures for the issuance of qualified electronic certificates, the following is established:

“During the period of the state of emergency, decreed by Royal Decree 463/2020, of 14th March, the issuance of qualified electronic certificates will be allowed in accordance with the provisions of Article 24.1.d) of Regulation (EU) 910/2014, of 23rd July, regarding electronic identification and trusted services for electronic transactions in the internal market. For this purpose, the Supervisory Authority shall accept those methods of identification by videoconference based on the procedures authorized by the Executive Service of the Commission for the Prevention of Money Laundering and Monetary Offences or recognized for the issue of qualified certificates by another Member State of the European Union. Equivalence in the level of security shall be certified by a conformity assessment authority. Certificates issued in this way shall be revoked by the service provider at the end of the state of emergency, and their use shall be limited exclusively to relations between the holder and the public authorities.” For more information, please consult the Official State Gazette (BOE-A-2020-4208).

In this new scenario, the Certification Authorities require a robust solution that not only allows video calling, but also provides the legal levels and evidence necessary to prevent any fraud attempt such as spoofing.

Unprecedented Features

TrustCloud VideoCert is a secure platform for video identification and digital certificate generation, which allows to collect all evidence of the applicant’s identity and to use various verification tools to validate the documentation provided during the process and the complete identity of the user, and then to issue the digital certificate in just a few minutes.

Key features of TrustCloud VideoCert include:

  • Users’ geolocation.
  • Live presentation of documents.
  • Instant signature of the contract with the RA or Brandddocs Registration Authority.
  • Identification with Agents exclusively trained for this process.
  • Control over the device to speed up the process and make it reach any individual, especially the less technologically advanced population.
  • Evidence collection, greater than in person (video, documents, selfie, even verification of the authenticity of the document with TrustCloud DocumentID).
  • Video and audio recording of the whole process in compliance with SEPBLAC regulations)
    Capture, select images, send directly to our systems.

For more information about TrustCloud VideoCert