TrustCloud VideoID Assisted

Assisted Video Identifications of Maximum Security without harming the user experience

TrustCloud’s assisted video identificationincorporates the live presence of a professional video agent throughout the entire course of electronic authentication, with the aim of guiding the user through the digital experience, resolving any incident instantly and adding an extra low security “layer” the agent’s own supervision and surveillance.

With that extra “layer” of security, TrustCloud Assisted Video Identification becomes the most secure identification method in the world. The combination of state-of-the-art authentication technologies, video call  ecording, session auditing, and professional surveillance by an expert identity agent make up a four-fold security barrier that stops any attempt at identity fraud and discourages scammers. In addition, assisted video identification also has a subsequent back-office review that ensures the correct development of the service and Compliance with all security standards.

An Experience more Human than Digital

While ensuring the true identity of users unequivocally, the assisted modality of TrustCloud VideoID fully humanizes the digital process and generates a very positive user experience. The presence of the video agent on the other side of the screen makes the user feel always accompanied by a real person. This allows the client to resolve all his doubts with the agent and it gives them the confidence that he will complete the process correctly. In this sense, the assisted modality promotes customer loyalty of the digital processes of the company hired by TrustCloud VideoID, reducing churn rates, and consolidating the company’s digital transformation.

Thanks to the personal assistance of the video agent, TrustCloud’s assisted video identification is especially useful for the less digitized population sectors and for people with special needs who cannot handle digital tools with full autonomy, such as blind people.

Assisted Video Identification Process

The customer uses the TrustCloud service to call the video identification process.

TrustCloud activates all processes of the service and sends back a link to start the video call

The customer opens the link and the video call starts​

The Call Centre receives the incoming call and the agent carries out video identification.

After video identification, all relevant events and services are activated​.

Evidence is obtained by means of the API of the video platform and notifications are sent to the customer.

This evidence is stored securely (using physical and cryptographic measures) in the TrustCloud Vault file, which is made available to the customer via the TrustCloud Platform, and notifications are sent to the customer​.

Benefits of Assisted VideoID

TrustCloud’s assisted video identification provides companies with the most secure and rigorous identification method in the world, without the need for the company to establish its own team of video agents. The integration of the video identification service to the company is fully implemented, including the qualified Branddocs video agents, who are then put at the service of corporate needs.

The end user, on their behalf, benefits from the pecialized and individualized assistance of a video agent who will guide and help him with any questions or incidents he may have during his authentication. The team of more than 100 professional video agents at Branddocs is multilingual and hired at source, so users will be accompanied by a person who speaks their language and who can attend to their cultural circumstances (for example, when adjusting the analyzes biometrics in Arab women who wear headscarves or other facial clothing).

These are other advantages offered by Assisted TrustCloud VideoID:

  • Humanizes the electronic authentication process and improves its accessibility among less digitized people and others with special needs.
  • Offers a globally scalable authentication service by providing a multilingual team of video agents hired at source.
  • It generates a very positive user experience that improves the company’s brand image and consolidates its digital transformation
  • Improves the performance of the authentication process by allowing instant resolution of incidents between the user and the video agent
  • The supervision and the human judgment of the video agent substitutes and corrects the inaccuracies of the technology during the authentication