TrustCloud VideoID

The Most Agile and Qualified Video Call Identification on the Market.

TrustCloud VideoID is Branddocs’ qualified video identification technology. Through a safe and guarded system of intelligent video calls, companies can validate the identity of their clients with all the guarantees, remotely and in real time.

TrustCloud VideoID video calls record the true identity of the customer with simultaneous “layers” of authentication in a single, frictionless process, thanks to the easy and seamless usability with which it is developed for both customer and business. All this makes TrustCloud VideoID the most agile video identification on the market, a leader in Europe, the US and LATAM, with an average duration of 2.5 minutes per session.

How TrustCloud VideoID Works

After making the appointment for video identification, or during the course of a digital transaction, the user connects to the session, fully private and encrypted. During the video call, the biometric analysis, the verification of identity documents and the proof of life demonstrate in real time if the customer is who they say they are, and if the person verified is the same person who appears on the screen. In the background, artificial intelligence (AI) formulas check if the client’s video is pre-assembled or a deepfake.

On the other hand, video calls can be recorded and guarded as evidence of anti-repudiation of the process itself, of the data of the verified client (image, facial features, voice, identity documents, behavior, etc.) and of their intentionality. A subsequent back-office audit ensures the validity, quality and legal value of the video call and its evidence (if required by local regulations).

Simultaneously, TrustCloud VideoID works in two different and complementary ways.

TrustCloud VideoID Assisted

The assisted modality of TrustCloud VideoID includes the supervision and support of an expert video agent in the process, notably increasing the security of the session and improving the experience of those users who have more difficulties to handling technologies.

TrustCloud VideoID Unassisted

The unassisted modality of TrustCloud VideoID offers an automatic identity verification process, enabling users to have a self-service session without waiting.

The First Step towards a Secure Digital Identity

The high level of security and excellent usability make TrustCloud VideoID the perfect technological ally for companies to know and ensure the identity of the users with whom they interact on the network. This way, Branddocs video identification helps companies gain transparency about their digital customers, prevent identity fraud, and comply with Know Your Costumer (KYC) and anti-money laundering (AML) regulations, protecting and gaining confidence in all your digital transactions.

In this sense, TrustCloud VideoID is ideal for onboarding processes for new clients or for the remote signing of highly relevant agreements and contracts that require a solid prior identification.

In addition, TrustCloud VideoID is a scalable tool with global reach that covers any need or corporate size. Branddocs’ technology can analyze the validity and term of more than 235 official identity documents from around the world, and its biometric analysis accurately records the user’s facial features even when the conditions of the video call are not optimal. In addition, TrustCloud VideoID adapts to the legal circumstances of each territory in which the technology is applied, including the threads or capacities necessary to comply with current regulations.

Plug & Play Technology

TrustCloud VideoID video identification technology is ready to “plug in” with any business and customer in a few hours. The integration of video identification technology in the company’s computer systems is immediate, without the need for the entity to invest in time, personnel, or own resources to deploy the service. In addition, the integration is done natively, allowing the company to incorporate technology as one more part of its internal infrastructure, as well as to print its image and brand in the video identification sessions.

On the part of the user, the service does not require the installation of any software, digital certificate, or special device. With the computer, smartphone, or tablet of their choice, as well as with an adequate Internet connection, the user directly accesses the process without waiting or displacement, through a direct link or because the same process is embedded in the transaction that is being undertaken with the company.

Users Feedback

"How innovative! With these tools it's a pleasure to work with the banks." Beatrice - Madrid "I loved the speed of the whole process. For the first time, I felt I wasn't wasting my time with my management." Dieter - Berlin "It's a totally new technology. That's probably how the banks in the future will be. I'm glad I can enjoy it now." Sara - Madrid "Surprised. It has exceeded my expectations: comfortable, practical and simple. Ten out of ten." Aiko - Amsterdam "All my doubts have been resolved and I have been able to do my business without difficulty. Thank you."
Pedro - Lisbon
"This is great! My idea of banks has changed. ” Hannes - Brunswick "Because of my personal circumstances, I always had to ask for help from a relative to make any arrangements with my bank. Being able to contact a manager from my home computer has made my life easier". Andrés - Seville "I just tried out this new tool and kudos to you. Despite my clumsiness with computers, I have felt comfortable. I'm sure I'll be using it very often." Adriano - Porto "How modern this is! But modern in a good way. Thank you for my manager's help and thank you to my bank for thinking of people like me." Gerrit - Rotterdam "To me, who hates paperwork and queues, this system is phenomenal. Finally a bank that solves real things and not useless nonsense." Carla - Barcelona "Great invention. I was reticent about these new applications and novelties, but this really improves my day-to-day." Hanna - Dresden "It's very nice and comfortable. Being able to talk to my bank from home saves me time, which is more valuable to me now." Pedro - Madrid "I don't know what banks are doing that don't incorporate this into their services. It's so cool and saves so much trouble. Keep up with the times." Femke - Zoetermeer "From now on I can't live without this service. I don't want to go back to phone calls, robots or uncomfortable chairs in crowded banks. Not even a step back." Inés - Marbella