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TrustCloud VideoID

The most agile and certified video call identification on the market

VideoID is TrustCloud’ certified video identification technology. Through a safe and guarded system of intelligent video calls, both automated or assisted, companies can verify the identity of their clients with all the guarantees, remotely and in real time.

TrustCloud VideoID video calls record the true identity of the customer with simultaneous “layers” of authentication in a single, frictionless process, thanks to the easy and seamless usability with which it is developed for both customer and business. All this makes TrustCloud VideoID the most agile video identification service on the market, a leader in Europe, the US and LATAM, with an average duration of 2.5 minutes per session.

 

How TrustCloud VideoID works

As part of a synchronous digital transaction customer journey, or after the customer requests an appointment for the session with the company; the user connects to the video identification process, fully private and encrypted.During the video call, the biometric analysis, the verification of official ID documents and the proof of life demonstrate in real time if the customer is who they say they are, and if the person verified is the same person who appears on the session.

In the background, artificial intelligence (AI) algorithms detect if the client’s video is pre-assembled or a deepfake. Furthermore, the assistance of a professional video agent in the session increases the security of the process and guides the user correctly through the process, resolving all incidences on the spot.

On the other hand, video calls can be recorded and guarded as evidence of anti-repudiation of the process itself, of the data of the verified client (image, facial features, voice, identity documents, behavior, etc.) and of their intentionality. A subsequent back-office audit ensures the validity, quality and legal value of the video call and its evidences (if required by local regulations).

Simultaneously, TrustCloud VideoID works in two different and complementary ways.

VideoID Assisted

The assisted modality of TrustCloud VideoID includes the supervision and support of an expert video agent in the process, notably increasing the security of the session and improving the accessibility of those users who have more difficulties handling technologies, such as non-digitalized individuals or blind people. VideoID assisted is also a perfect solution to offer a humanized remote electronic identification process.

VideoID Unassisted

The unassisted modality of TrustCloud VideoID offers an automatic identity verification process, enabling users to have a self-service session without waiting for the assistance of a video agent.

All Security and Accessibility features in just one videocall

TrustCloud VideoID | The most agile and qualified video call identification on the market

Personal data form

TrustCloud VideoID | The most agile and qualified video call identification on the market

Temporary and private access links

TrustCloud VideoID | The most agile and qualified video call identification on the market

ID document verification by AI

TrustCloud VideoID | The most agile and qualified video call identification on the market

Face match with ID document photo by biometrics

TrustCloud VideoID | The most agile and qualified video call identification on the market

Passive and active liveness check

TrustCloud VideoID | The most agile and qualified video call identification on the market

Authentication OTP by SMS + silent OTP

TrustCloud VideoID | The most agile and qualified video call identification on the market

Live personal data questionnaire (in assisted service)

TrustCloud VideoID | The most agile and qualified video call identification on the market

Automatic detection of deepfake and fake images

TrustCloud VideoID | The most agile and qualified video call identification on the market

Recording of the process

TrustCloud VideoID | The most agile and qualified video call identification on the market

Recording and preservation of all evidence (ID document capture, user selfie, etc.)

TrustCloud VideoID | The most agile and qualified video call identification on the market

Process control and results form

TrustCloud VideoID | The most agile and qualified video call identification on the market

Expert antifraud video agents (in assisted service)

TrustCloud VideoID | The most agile and qualified video call identification on the market

Additional back-office review

TrustCloud VideoID | The most agile and qualified video call identification on the market

Text chat (in assisted service)

TrustCloud VideoID | The most agile and qualified video call identification on the market

Multilingual + sign language in assisted service

TrustCloud VideoID | The most agile and qualified video call identification on the market

Omnichannel, simple, low-bandwidth service

The first step towards a secure digital identity

The high level of security, the agile performance and the excellent usability make TrustCloud VideoID the perfect technological ally for companies to know and ensure the identity of the users and clients with whom they interact on the network. This way, TrustCloud helps companies gain transparency about their digital customers, prevent identity fraud, and comply with Know Your Costumer (KYC) and anti-money laundering (AML) regulations, protecting and gaining confidence in all digital transactions.

In this sense, TrustCloud VideoID is ideal for onboarding processes for new clients or for the remote signing of highly relevant agreements and contracts that require a solid prior identification.

In addition, TrustCloud VideoID is a scalable tool with global reach that covers any need or corporate size. TrustCloud’ technology can analyze the validity and term of more than 235 official identity documents from around the world, and its biometric analysis accurately records the user’s facial features even when the conditions of the video call are not optimal, and regardless ethnicity. In addition, TrustCloud VideoID adapts to the legal circumstances of each territory in which the technology is applied, including the threads or capacities necessary to comply with current regulations.

Plug & Play technology

TrustCloud video identification technology is ready to “plug in” with any business and customer in a few hours. The integration of video identification technology in the company’s computer systems is immediate, without the need for the entity to invest in time, personnel, or own resources to deploy the service. In addition, the integration is done natively, allowing the company to incorporate technology as one more part of its internal infrastructure, as well as to print its visual identity and brand in the video identification sessions.

On the part of the user, the service does not require the installation of any software, digital certificate, or special device. With the computer, smartphone, or tablet of their choice, as well as with an adequate Internet connection, the user directly accesses the process without waiting or displacement, through a direct link or because the same process is embedded in the transaction that is being undertaken with the company.

Real users feedback

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